KOSMOS STUDIOS

TERMS AND CONDITIONS

0030 22460 44164 (Tel and fax)
email: pnut@otenet.gr


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Terms & Conditions

Booking Conditions

These Booking Conditions apply to all holidays sold and form the basis of your contract with Kosmos Studios. In your interests we ask you to read them carefully.

YOUR CONTRACT WITH KOSMOS STUDIOS

1
. When you make a booking and pay a deposit

When you make a booking you guarantee that you have the authority to accept, and do accept, on behalf of your party (including persons substituted or added later by agreement), the terms and conditions of these booking conditions. The person making the booking must be at least 18 years old. When you make your booking you must pay a deposit of 30% of the total cost (non-returnable) which may be paid directly into our UK or Greek bank account. A binding contract will come into force between us at the time we send out a confirmation e-mail.
This deposit paid is your only commitment until 8 weeks before arrival.

2. When you pay the balance

The balance shown on your Confirmation Invoice must be paid at least 8 weeks before your arrival date. If the balance is not received by then, we reserve the right to retain the deposit and cancel your booking. The cancellation charges as outlined below in Section 4 will also apply.

3. If you change your booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our best to help but it may not always be possible. If it is not possible for us to make the required changes for you then the original booking may have to be cancelled and cancellation charges will apply. All nights reserved at the point of booking must be paid for.

4. If you cancel your booking

You may cancel your booking at any time once it has been confirmed. Written notification from the person who made the booking must be received by Kosmos Studios.
Period before arrival within which notice of cancellation is received by us.
Cancellation Fees Due:
More than 56 days - Deposit only
55-29 days - 50% of booking cost
28 days - departure date 100% of booking cost
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

5. Your accommodation

The accommodation booked for you is to be occupied only by the persons listed on your holiday invoice. You are not allowed to sub-let or to share the accommodation with anyone else without the written agreement of Kosmos Studios.

6. Behaviour

We reserve the right to refuse to accept you as a client or to continue dealing with you if, in our opinion your behaviour is disruptive and is causing or is likely to cause distress, injury or danger to other clients or any third party; or damage to property. If we do this, we will not be responsible for any extra costs which you incur.

7. Passports, Visas and health

It is your responsibility to check that all members of your party hold the necessary documentation. We regret that we can accept no liability if you or any member of your party is refused entry onto any transport or into any country, due to failure to carry the correct documentation.

8. Special needs or requests

If you have any specific needs or requests it is essential that these are made known to us at the time of booking and are entered onto your Booking Form. Should you or any member of your party have a disability or medical problem please check with us prior to booking so that we can advise you whether your chosen holiday is suitable. We will do everything possible to meet all reasonable special requests but cannot guarantee their provision. Failure to meet such requests cannot be considered a breach of contract on our part and we are unable to accept any bookings that are conditional on a special request being fulfilled.

9. Damages to property

You are responsible for any breakages, losses or damage to your accommodation during your stay and will be asked to pay for any necessary repairs or replacements before leaving.

OUR CONTRACT WITH YOU

1. Your reservation

When we receive your completed Booking Request and deposit, we will send you our confirmation e-mail detailing the accommodation booked for you. The issue of our confirmation e-mail is our acceptance of your booking in accordance with the terms of these booking conditions. We reserve the right to correct errors or revise booking costs at any time prior to issue of the confirmation e-mail. We also reserve the right to refuse to accept any booking.

FORCE MAJEURE:
This means that we will not pay you compensation if we have to cancel, delay, curtail or change your booking in any way because of unusual and unforeseeable circumstances beyond our control, the consequences of which neither our suppliers nor we could avoid. Examples of this are war, threat of war, riot, industrial dispute, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of air or seaports or other similar events beyond our control.

2. Ferries and Hydrofoils

Please be aware that timings and details of the ferries and hydrofoils to the island and their timings may change. We will endeavour to keep you informed of any alterations to the schedules, such changes will be listed on our website: (www.tilos-kosmos.com).

3. Website description and accuracy

Our website (www.tilos-kosmos.com) is written, compiled and checked by us to ensure that nothing is false or misleading. We believe that all the information in it is accurate and we will make every effort to ensure that the facilities provided for you are in accordance with it.

4. Property left or lost in resort

Kosmos Studios does not accept responsibility for property left or lost in the accommodation.

6. Money transfers

Kosmos Studios will not effect money transfers on your behalf. Any necessary transference of funds must be undertaken by your relatives or agents.
 


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Visiting Tilos in 2017? 
Why not consider our new, spacious, quietly-situated Studios in the centre of Livadia Bay?

For more information visit our Accommodation Page, email us at pnut@otenet.gr
Speak to Helen or Paul direct on 0030 22460 44164
See our new 'Summer deals' - for details visit our 'Accommodation Page'